REFUND POLICY

At Beronia, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, we offer a straightforward refund policy to make the return and refund process as seamless as possible. Please read our refund policy carefully:

**1. Eligibility for Refunds: To be eligible for a refund, your item must meet the following conditions:

• The item must be in its original, unused condition, with all tags, labels, and packaging intact.
• The return must be initiated within 15 days from the date of delivery.
• The item must not be on our list of non-refundable items (e.g., intimate apparel, earrings, personalized items).

**2. Initiating a Refund: To initiate a refund, please follow these steps:

• Contact our customer service team at shopberonia@gmail.com within the eligible return period to request a Return Merchandise Authorization (RMA) number.
• Complete the provided RMA form and include it with your return shipment.
• Securely package the item, ensuring it is protected during transit.
• Ship the item to the address provided with the RMA information. We recommend using a trackable shipping service to ensure the safe return of your item.

**3. Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is in satisfactory condition, we will process your refund within 3-5 business days.

**4. Refund Options: You have the choice of receiving your refund through the original payment method used during your purchase. Alternatively, we can issue the refund in the form of store credit or gift card upon request. Please inform us of your preferred refund method when initiating the return.

**5. Refund Processing Times: The time it takes for your refund to reflect in your account may vary depending on your payment method and financial institution. We will notify you via email once your refund has been processed.

**6. Non-Refundable Items: Some items are non-refundable for hygiene or safety reasons. These may include intimate apparel, earrings, or personalized items. Please review the product description and contact our customer service team if you have any questions about the eligibility of a specific item for a refund.

**7. Return Shipping Costs: While we provide prepaid return labels for damaged or incorrect items, return shipping costs for general returns (change of mind) are the responsibility of the customer. These costs will be deducted from your refund.

**8. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will provide you with a prepaid return label, and you can choose to receive a replacement item or a full refund.

**9. Questions and Assistance: If you have any questions or require assistance with the refund process, please contact our customer service team at shopberonia@gmail.com. We are here to help you and ensure a smooth return and refund experience.

Thank you for shopping with Beronia. We are committed to providing high-quality products and exceptional customer service. Your satisfaction is our priority, and we are dedicated to resolving any issues promptly and efficiently.